Privacy Policy

MACOM Technology Solutions Privacy Policy

MACOM Technology Solutions Inc. and its subsidiaries and affiliates (collectively, “MACOM”, “we” or “us”) are committed to protecting and respecting your privacy.

This Privacy Policy describes the different ways in which we collect, use, and disclose personal information about individuals who interact with us, such as our website visitors, customers, business partners, leads and prospects, and recipients of marketing communications (“you” and “your”) . Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.

If you are in the European Economic Area (“EEA”), for the purposes of applicable data protection laws, we are the data controller.

You can contact us at any time via email to privacy@macom.com.

1  Personal Information We Collect and How We Use It

1.1  We collect and process personal information about you in a variety of ways depending on the context. In general, we obtain information from the following categories of sources:

(a)  Information you give to us (such as when you create an account, register for our services, or correspond with us by phone, e-mail or otherwise);

(b)  Information we automatically collect from the use of cookies and other similar technologies in connection with our websites, social media pages, online advertisements, and marketing or sales communications; and

(c)  Information we receive from other sources (such as sub-contractors in technical, payment and delivery services, advertising networks, analytics providers and search information providers).

1.2  The following provides examples of the type of personal information we collect and how we use that information.

Context Types of Information Primary Purpose for Collection and Use

Account Information

When you create an account or register for our services, we collect your name, address, e-mail address and phone number.

We use this information to carry out our contractual obligations arising from any contracts entered into between us and you or your organization governing the use of our services. We also have a legitimate interest in communicating with you about your account.

Business Customer Information

We collect the name and contact information (such as email address, phone number or address) of our business customers and their employees with whom we may interact

We have a legitimate interest in managing our business relationships and conducting normal business administration functions.

Cookies and Similar Technologies

We use technologies such as cookies, web beacons, pixel tags, and other similar technologies to automatically collect and log information when you access and use our websites and other online services or interact with emails we have sent to you. This may include:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); items you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the page and any phone number used to call our customer service number.
     

For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

We have a legitimate interest in making our website operate efficiently, understanding how visitors interact with our website to better improve it as well as to provide more tailored services and product offerings.

We also have a legitimate interest in understanding how you interact with the communications we send to you.

Where required by law, we base the use of cookies and similar tracking technologies upon consent.

Inquiries, Support, and other Correspondence

If you contact us to inquire about our products and services, provide feedback or comments, request support, or otherwise communicate with us (including engaging in live chat), we collect your name, contact information (such as your email address, phone number, and mailing address) and in some cases your company name, job title, and country, as well as the contents of your message and any other information you provide to us. If you contact our sales representatives or customer service team, we may record our telephone or other communications with you, to the extent permitted by applicable law.

We have a legitimate interest in responding to your questions, comments, and other requests; receiving and acting upon your feedback; and resolving issues.

Job Applicants

If you apply for a job posting, or become an employee, we collect information necessary to process your application or to retain you as an employee. This may include, among other things, your Social Security Number. Providing this information is required for employment.

We have a legitimate interest in evaluating candidates for job openings, making decisions about recruitment, managing onboarding, having efficient staffing and work force operations, and, where applicable, in anticipation of a contract for employment.

In some contexts, we are also required by law to collect information about our employees, and we have a legitimate interest in complying with laws that apply to us.

Mailing List

If you sign up to receive communications from us (such as our newsletter), we collect your email address or postal address.

We share information relating to our company and our services with individuals that consent to receive such information. We also have a legitimate interest in sharing information about our services.

Web Log Data

When you visit our websites, our servers automatically gather certain information. This information may include but is not limited to your IP address, unique device identifier, date/time stamp, web browser or operating system, address domain name, click-activity, and referring website.

We have a legitimate interest in monitoring our networks and the visitors to our websites. Among other things, we use this information to detect and prevent fraud, illegal activity, and/or the misuse of our websites. We also have a legitimate interest in understanding how visitors interact with our websites to better improve them. 

 

 

1.3  In addition to the purposes and uses described above, we use information we collect about you in the following ways:

(a)  to carry out our contractual obligations arising from any contracts entered into between you or your organization and us for any of our services.

(b)  to provide you product or other information that you or your organization requests from us.

(c)  subject to your consent, to provide you with information about other services we offer that are similar to those that you have already purchased or enquired about.

(d)  to notify you about changes to our products and services.

(e)  to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

(f)  to improve our site to ensure that content is presented in the most effective manner for you and for your computer.

(g)  to allow you to participate in interactive features of our website when you choose to do so.

(h)  as part of our efforts to keep our site safe and secure.

(i)  as we believe to be necessary or appropriate to: (i) comply with judicial proceedings, court orders or legal processes or to respond to proper governmental request or investigation; (ii) detect, prevent, or otherwise address fraud, security or technical issues; (iii) protect against malicious, deceptive, fraudulent, or illegal activity, including attempts to manipulate or violate our policies, procedures, and terms and conditions; and (iv) to protect yours, ours or others’ rights, property or safety.

(j)  for such other purposes as you may consent (from time to time) or as otherwise permitted or required by applicable law.

We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

2  Disclosure of Your Personal Information

2.1  We may share your information with other MACOM affiliate and subsidiary companies ("Affiliates") for the purposes of providing our services to you.

2.2  We may share your information with third parties, such as vendors, consultants, agents, and other service providers who work on our behalf. Examples include:

(a)  MACOM’s authorized sales representatives and distributors in order to service customer or other user requests submitted via a web form, in connection with the provision of technical support and responding to product inquiry requests;

(b)  service providers who provide assistance with data management and storage, cloud storage, payment and delivery services, email and marketing communications, survey processing, career services, and the provision of technical support; and

(c)  analytics and search engine providers that assist us in the improvement and optimisation of our site.

2.3  We may disclose your personal information to third parties if:

(a)  MACOM or any of its Affiliates or certain business lines are acquired in whole or in part, including the acquisition of substantially all of the assets of MACOM or any Affiliate, by a third party, in which case personal information held by it about its customers will be one of the transferred assets;

(b)  If we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation, or in order to enforce or apply our Terms of Use or other agreements with you;

(c)  to protect the rights, property or safety of MACOM, our employees, our customers or others; this includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;

(d)  for any other purpose with your consent.

3  Security of Your Personal Information

3.1  We use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure.

3.2  Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website or services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. You should notify us of any unauthorized use of your password or account.

3.3  Unfortunately, no method of transmission of information via the Internet, or method of electronic storage, is completely secure. Although we use reasonable efforts to protect your personal information, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by phone, if permitted to do so by law.

4  Transfers of Data Outside the EEA

4.1  We are a global organisation, and so are many of our service providers, therefor your personal information may be transmitted to and processed in countries that may not have the same laws as your own for the protection of personal information. Nonetheless, where possible we take steps to treat personal information using the same privacy principles that apply pursuant to the law of the country in which we first received your information. By submitting your personal information to us you agree to the transfer, storage and processing of your information in a country other than your country of residence including, but not necessarily limited to, the United States.

4.2  If you are a resident in the EEA, we use the European Commission's Standard Contractual Clauses) as appropriate to protect your personal information.

5  Retention of your Personal Information

5.1  We will endeavour to only keep your information for as long as we need it. If you are not a customer, and there has been no activity between us for twelve (12) months, we will endeavour to delete your personal information at that stage.

5.2  If you are with a customer, we will endeavour to keep your personal information for so long as you are still representing the customer under its contract with us. Following any termination of that contract we will endeavour to keep your personal information for no longer than 6 years.

6  Your Rights

6.1  In certain jurisdictions, you may have the following rights with regards to your personal information, subject to certain limitations and exceptions:

(a)  Right of access: You may have the right to request access to, or a copy of, the personal information we have about you.

(b)  Right to rectification: You may have the right to have any mistakes in your personal information rectified.

(c)  Right to restrict processing: You may have the right to request that we restrict the use of your personal information in certain circumstances.

(d)  Right of erasure: In certain circumstances, you may have the right to ask for your personal information to be erased.

(e)  Right to object to processing: You may have the right to object to the processing of your personal information.

(f)  Right of portability: In some limited circumstances, you may have the right to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).

(g)  Right to withdraw consent: to withdraw consent where you have provided it for any processing.

(h)  Right to lodge a complaint: You may have the right to lodge a complaint with your national supervisory authority.

6.2  Please note that not all of the rights described above are absolute, and they do not apply in all circumstances. In some cases, we may limit or deny your requests. This may occur because the law permits or requires us to do so, or if we are unable to adequately verify your identity.

6.3  To exercise any of the rights listed above, please email us at privacy@macom.com. In addition, California consumers may also call us at: 1-833-996-0751.

6.4  In order to process your request, we must be able to verify your identity to make sure you are the person about whom we have collected personal information or an authorized representative. Depending on the type of request, we may conduct the verification process by email or phone using information that matches our records. The information you must provide as part of the verification process may include, for example: name, contact information, and state or country of residency. We may also ask for additional information as needed based on your relationship with us.

6.5  In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. We will require verification that you provided the authorized agent permission to make a request on your behalf. You must provide us with a copy of the signed permission you have given to the authorized agent to submit the request on your behalf and verify your own identity directly with us. If you are an authorized agent submitting a request on behalf of an individual, you must provide written and notarized proof that you have been authorized by the individual to act on his or her behalf. Please note, we may deny a request from an authorized agent that does not submit proof that they have been authorized to submit such request.

7  Links to Other Websites and Services

Our website may, from time to time, contain links to and from the websites of third parties, such as our partner networks, advertisers and affiliates. If you follow a link to any of these, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.

8 Marketing Information

8.1  If you would like to receive marketing information about our products or services by email please visit our website to sign-up for our newsletter.

8.2  In addition, any marketing information which we send to you via email will contain an "unsubscribe" button which you can use at any time.

9  Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

10  Changes to our Privacy Policy

We may update our Privacy Policy from time to time in response to changes to our practices, technology, legal requirements and other factors. Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. You can check the “Last Updated” legend at the bottom of this page to see when this Privacy Policy was last revised.

11  Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to privacy@macom.com. In addition, California consumers may also call us at: 1-833-996-0751.

12  Additional Information for California Residents

12.1  California law requires us to disclose the following additional information regarding our collection, use, and disclosure of personal information related to California residents. If you are a California resident, this section applies to you in addition to the rest of the Privacy Policy.

12.2  The following describes the categories of personal information we have collected and disclosed for a business purpose (as that terms are defined under California law) in the preceding 12 months, and the categories of recipients to whom we have disclosed such information for a business purpose. We do not “sell” personal information (as such term is defined under California law). Please note that because this list is comprehensive, it may refer to types of information that we collect and share about people other than you, including our website visitors, customers, business partners, leads and prospects, and job applicants.

 

Categories of Personal Information We Collect

To Whom We Disclose Personal Information for a Business Purpose

Identifiers – this may include real name, alias, postal address, unique personal identifier, online identifier, email address, account name, social security number, driver’s license number, passport number or other similar identifiers.

Affiliates and subsidiaries; our business partners; internet service providers; and operating systems and platforms

Additional categories of personal information described in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) – this may include signature, physical characteristics or description, state identification card number, insurance policy number, education, bank account number, credit card number, debit card number, and other financial information, medical information, and health insurance information.

Affiliates and subsidiaries; our business partners; internet service providers; and operating systems and platforms

Characteristics of protected classifications – this may include age, sex, race, ethnicity, physical or mental handicap, etc.

Affiliates and subsidiaries; our business partners; internet service providers; and operating systems and platforms

Internet or other electronic network activity information – this may include browsing history, search history, and information regarding an individual’s interaction with an internet website, application, or advertisement.

Affiliates and subsidiaries; our business partners; internet service providers; and operating systems and platforms

Geolocation data

Affiliates and subsidiaries; our business partners; internet service providers; and operating systems and platforms

Audio, electronic, visual, thermal, olfactory, or similar information

Affiliates and subsidiaries; our business partners; internet service providers; and operating systems and platforms

Professional or employment-related information

Affiliates and subsidiaries; our business partners; internet service providers; and operating systems and platforms

Non-public education information (as defined in the Family Educational Rights and Privacy Act)

Affiliates and subsidiaries; our business partners; internet service providers; and operating systems and platforms

Inferences drawn from any of the information listed above

Affiliates and subsidiaries; our business partners; internet service providers; and operating systems and platforms

 

In addition to the categories described above, we may disclose information when requested to government entities, auditors, lawyers, consultants, and other parties as required by law concerning any category (e.g., in response to a subpoena).

12.3   Pursuant to California’s “Shine the Light” law, California residents may have the right to request information concerning the categories of personal information (if any) we share with third parties for their own direct marketing purposes. If you wish to exercise this right, please use the contact information listed in the Contact section.

12.4   We do not discriminate against California residents who exercise any of their rights described in this Privacy Policy.

 

Last updated and effective: 8 July 2021