Quality & Reliability

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Driving to Zero Defect Rates

We 'design for high volume manufacturing' and maintain tight process controls throughout the manufacturing process to ensure our customers field the most reliable hardware possible.

200M+ Products Delivered/Year
100% Test and Inspection

Quality and Reliability Standards and Screening

 

 

Our goal is to continually deliver effective, high-quality products and services that meet our customers’ and internal operations’ needs in terms of delivery, and performance, safety and value. Process controls are implemented such that tasks are performed properly the first time, so that products and services meet established, agreed to requirements. We believe it is the responsibility of every employee to ensure quality, customer satisfaction, continual improvement, maintenance of our quality management system and strict compliance with customer and regulatory requirements.

We are also committed to acting in an environmentally responsible manner and providing a safe and healthy workplace. As our suppliers and partners are critical to our success, we expect our supply chain to be equally committed to quality and responsible business practices.

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Product & Process Quality and Customer Satisfaction

MACOM is setting the standard for product reliability, incorporating concurrent Design for Reliability in all phases of product development. We apply this to Design, Verification and Analysis of our parts to provide the customer with some of the most reliable products in the market today. Further, customer returns are handled with care and urgency. To ensure timely resolution we have an established process for customers who wish to return parts. 

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Environmental Responsibility

MACOM’s commitment to conducting our business in an environmentally responsible and sustainable manner is aimed at protecting the environment, while providing an atmosphere for continuous business growth and development. We believe that protecting the environment enhances our ability to provide competitive and profitable products and services.

Health and Safety

Health and Safety

We employ more than 1,000 people worldwide and strive to provide each employee with a safe and healthy work environment. We have health and safety team members to support compliance requirements and also promote and encourage employees to maintain healthy and safe lifestyles.

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Supply Chain Responsibility

As a global company, we have a deep understanding of our responsibilities to respect human rights and avoid infringing on the rights of others. We abide by international laws and standards to ensure that we avoid causing or contributing to adverse human rights impacts through our activities and relationships. Our sourcing strategy includes expectations that our suppliers conduct their business activities in a responsible and legal manner and ensure they also respect human rights.

Quality Certifications

MACOM has established Quality and Environmental Management Systems aligned with industry standards, which provides a framework for quality assurance  across  our processes, such as  design, manufacturing and testing. We have demonstrated our quality leadership and strengthened our commitment to customer satisfaction through formal, third-party site certifications.

Location
Standard
Certification Number
Expiration Date
Agency
Cork - IRL
ISO 9001:2015
May 29, 2024
DNV
Lowell, MA - USA
AS9100 D
Jan 6, 2025
DNV
Lowell, MA - USA
IATF 16949:2016
Oct 7, 2024
DNV
Lowell, MA - USA
ISO 9001:2015
May 29, 2024
DNV
Lowell, MA - USA
ISO 14001:2015
Aug 10, 2023
DNV
Santa Clara, CA - USA
ISO 9001:2015
May 29, 2024
DNV
Hsinchu, TWN
ISO 9001:2015
May 29, 2024
DNV
Newport Beach, CA - USA
ISO 9001:2015
May 29, 2024
DNV
Morrisville, NC - USA
AS9100 D
Jan 6, 2025
DNV
Morrisville, NC - USA
ISO 9001:2015
May 29, 2024
DNV
Nashua, NH - USA
AS9100 D
Jan 6, 2025
DNV
Nashua, NH - USA
ISO 9001:2015
May 29, 2024
DNV
Ithaca, NY - USA
ISO 9001:2015
May 29, 2024
DNV
Ann Arbor, MI-USA
AS9100 D
Jan 6, 2025
DNV
Ann Arbor, MI-USA
ISO 9001:2015
May 29, 2024
DNV

ANSI/ESD S20.20 ESD Certifications

Location
Standard
Certification Number
Expiration Date
Agency
Hsinchu, TWN
ANSI/ESD S20.20:2014
Mar 16, 2022
SGS
Lowell, MA - USA
ANSI/ESD S20.20:2014
Apr 2, 2023
DNV
Lowell, MA - USA
ANSI/ESD S20.20:2014
Dec 3, 2022
DNV
Ann Arbor, MI-USA
ANSI/ESD S20.20:2014
Jan 9, 2023
DNV
Allentown, PA - USA
ANSI/ESD S20.20:2014
Oct 18, 2022
DNV
Morrisville, NC - USA
ANSI/ESD S20.20:2014
Oct 3, 2022
DNV
Nashua, NH - USA
ANSI/ESD S20.20:2014
Apr 2, 2023
DNV
Inspection

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Environmental, Social & Governance at MACOM

At MACOM, we are committed to conducting our business activities in an ethical and responsible manner, while working to integrate environmental, social and governance (ESG) practices into our business operations as well as stockholder and other stakeholder engagements.