Quality & Reliability
Driving to Zero Defect Rates
We 'design for high volume manufacturing' and maintain tight process controls throughout the manufacturing process to ensure our customers field the most reliable hardware possible.
Quality and Reliability Standards and Screening
Our goal is to continually deliver effective, high-quality products and services that meet our customers’ and internal operations’ needs in terms of delivery, and performance, safety and value. Process controls are implemented such that tasks are performed properly the first time, so that products and services meet established, agreed to requirements. We believe it is the responsibility of every employee to ensure quality, customer satisfaction, continual improvement, maintenance of our quality management system and strict compliance with customer and regulatory requirements.
We are also committed to acting in an environmentally responsible manner and providing a safe and healthy workplace. As our suppliers and partners are critical to our success, we expect our supply chain to be equally committed to quality and responsible business practices.
Product & Process Quality and Customer Satisfaction
MACOM is setting the standard for product reliability, incorporating concurrent Design for Reliability in all phases of product development. We apply this to Design, Verification and Analysis of our parts to provide the customer with some of the most reliable products in the market today. Further, customer returns are handled with care and urgency. To ensure timely resolution we have an established process for customers who wish to return parts.
MACOM’s commitment to conducting our business in an environmentally responsible and sustainable manner is aimed at protecting the environment, while providing an atmosphere for continuous business growth and development. We believe that protecting the environment enhances our ability to provide competitive and profitable products and services.
Health and Safety
We employ more than 1,000 people worldwide and strive to provide each employee with a safe and healthy work environment. We have health and safety team members to support compliance requirements and also promote and encourage employees to maintain healthy and safe lifestyles.
Supply Chain Responsibility
As a global company, we have a deep understanding of our responsibilities to respect human rights and avoid infringing on the rights of others. We abide by international laws and standards to ensure that we avoid causing or contributing to adverse human rights impacts through our activities and relationships. Our sourcing strategy includes expectations that our suppliers conduct their business activities in a responsible and legal manner and ensure they also respect human rights.
Quality, Compliance and Supply Chain Responsibility Documents
MACOM has established Quality and Environmental Management Systems aligned with industry standards, which provides a framework for quality assurance across our processes, such as design, manufacturing and testing. We have demonstrated our quality leadership and strengthened our commitment to customer satisfaction through formal, third-party site certifications.
ANSI/ESD S20.20 ESD Certifications
Environmental, Social & Governance at MACOM
At MACOM, we are committed to conducting our business activities in an ethical and responsible manner, while working to integrate environmental, social and governance (ESG) practices into our business operations as well as stockholder and other stakeholder engagements.